Inmarsat Self Service Portal Request Form

First Name

Last Name

Email

Company

Billing account number

Do you require access to Case Management? If yes, choose access level. NoYes, supervisorYes, user View role description below the form.

Do you need to place orders for top ups/Fleet Mail licence creation? YesNo

Do you require access to project and VAS information? YesNo

Do you require access to billing information? YesNo

Do you require access to Assurance data? YesNo

Are you a company administrator requiring user management access? YesNo

Comments

*mandatory fields

Role description:

• Case Supervisor: Allows a user to Create, and View and Update support Cases that they and anyone else in their organisation has raised with Inmarsat Global Customer Operations.
• Case User: Allows a user to Create, and View and Update support Cases that they have raised with Inmarsat Global Customer Operations.
• Direct Customer Order Submit: Allows a user to order bandwidth Top-Ups for Fleet Xpress Retail subscriptions, or to provision, modify or Terminate Fleet Mail subscriptions.
• FX Services Basic: Allows a user to view details of various services provisioned alongside a Fleet Xpress Retail subscription on a vessel, as well as details of on-going and completed projects associated with the provisioning, modification or termination of the Fleet Xpress Retail subscription and its associated services.
• Retail Billing viewer: Allows a user to view Invoices and Credit and Debit Notes for Fleet Xpress Retail subscriptions.
• Service Assurance Basic: Allows a user to view current and historical Assurance data for vessels with a Fleet Xpress Retail subscription.
• User Management Access: Allows to control and manage users within My Hub (i.e. add, suspend, remove and reactivate users; assign or modify user roles and permissions, etc.)